Refund policy

At Maison Clarine, your satisfaction matters to us. If your purchase does not meet your expectations, we provide a straightforward return process.

30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, products must be:

  • Unused

  • In the same condition as received

  • Sent back with all original packaging, tags, accessories, and documentation

Our customer support team is available to guide you through every step.

Restocking Fees: We do not charge restocking fees.

Return Policy Summary

  • Return timeframe: 30 days from delivery

  • Product condition: Unused and in original condition with full packaging and accessories

  • Support: Step-by-step assistance provided

  • Restocking charges: None

 

Orders Not Delivered

If your order does not arrive within the estimated delivery timeframe, please contact us at support@maisonclarine.com

We will investigate the shipment with the carrier. If the package is confirmed lost in transit, you are entitled to either:

-A full refund to your original payment method, or

-A replacement product at no additional cost

Clais for non-delivery must be submitted within 14 days after the expected delivery date.

 

Missing or Incomplete Orders

If your oder arrives with missing times, please contact us within 48 hours of delivery at support@maisonclarine.com.

Include your order number and clear photos of the received package.

After verification, we will either:

-Ship the missing item(s) at no additional cost, or

-Offer a partial refund for the missing item(s)

Return Shipping Responsibility

If the Item Is Defective, Damaged, or Incorrect

There is no return cost to you if the product:

  • Was shipped incorrectly

  • Arrived damaged due to the carrier

  • Has a manufacturing defect

If You Changed Your Mind

You are responsible for the return shipping cost when:

  • The wrong item was selected at checkout

  • The size does not fit

  • You no longer wish to keep the item

Please note: Original shipping charges are not refundable.

How to Initiate a Return

1. Contact Customer Support

Email support@maisonclarine.com with your order number and the reason for the return request.

2. Prepare the Package

Securely repack the item in its original box, including all accessories, tags, and paperwork.

3. Ship the Item

Correct warehouse address will be provided with the return authorization, send the package following the instructions included in your email. You may use the recommended carrier or shipping method provided.

Refunds

Once we receive and inspect your return, we will notify you by email.

Approved refunds are processed within 7 business days (Monday-Friday, excluding USA public holidays).

After inspection refunds are issued to your original payment method in US dollar ($).

Additional processing time may apply depending on your bank or payment provider.

We Accept Exchanges

If you prefer a different size, color, or alternative product, contact us at support@maisonclarine.com, and we will assist you with the exchange process.

Items Not Eligible for Return

Certain products may not be returnable due to hygiene or safety standards. Any non-returnable items will be clearly identified on their respective product pages.

If you wish to cancel your order, please contact us at support@maisonclarine.com as soon as possible. If the order has not yet been dispatched, we will cancel it and issue a full refund. Once shipped, the standard return process applies.

Need Assistance?

For additional help, please refer to our FAQ section or reach out directly to our support team.

Official Business Information

Company Name: Maison Clarine LLC
Address: 1209 MOUNTAIN ROAD PL NE STE R ALBUQUERQUE, NM 87110, UNITED STATES

Email: support@maisonclarine.com
Phone: +1 (301) 892-5358

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (MT)

We aim to respond to all email inquiries within 1–2 business days.

 

Maison Clarine LLC reserves the right to update or modify this policy at any time, at its sole discretion, and the most current version will always be made available and clearly dated to reflect the latest changes.