Cancellation policy

Maison Clarine LLC may offer the following purchase options on select products:

  • One-time purchase

  • Subscription-based recurring purchase (if applicable)

Subscription availability will be clearly indicated on the product page before checkout.

Subscription Billing

If you select a subscription option:

  • You authorize recurring charges according to the frequency selected at checkout (e.g., every 30 days).

  • Payment will be automatically charged to your original payment method.

  • The subscription will continue until canceled.

All pricing, billing frequency, and renewal terms are displayed prior to completing your purchase.

Managing or Cancelling a Subscription

You may cancel your subscription at any time.

To cancel:

  1. Log into your account on www.maisonclarine.com and manage your subscription under your account dashboard
    or

  2. Contact us at support@maisonclarine.com with your order number and cancellation request.

Cancellation requests must be submitted at least 24 hours before the next scheduled billing date to avoid being charged for the upcoming cycle.

If a renewal payment has already been processed, that order will be treated under our standard Refund Policy.

Refunds on Subscription Orders

Subscription orders are subject to the same return and refund conditions as one-time purchases.

  • Defective or incorrect items: Eligible for return at no cost to the customer.

  • Customer remorse (change of mind): Return shipping costs are the responsibility of the customer.

  • Original shipping fees (if applicable) are non-refundable.

All refund requests must comply with our 30-day return policy from the date of delivery.

Changes to Subscription Pricing

Maison Clarine LLC reserves the right to adjust subscription pricing. Customers will be notified in advance of any material pricing changes before they take effect.

Failed Payments

If a recurring payment fails:

  • We may attempt to reprocess the payment.

  • If payment cannot be completed, your subscription may be paused or canceled.

 

Need Assistance?

For additional help, please refer to our FAQ section or reach out directly to our support team.

Contact Information

For any questions regarding subscriptions, billing, or cancellations, please contact:

Company Name: Maison Clarine LLC
Address: 1209 MOUNTAIN ROAD PL NE STE R ALBUQUERQUE, NM 87110, UNITED STATES

Email: support@maisonclarine.com
Phone: +1 (301) 892-5358

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (MT)

We aim to respond to all email inquiries within 1–2 business days.

 

Maison Clarine LLC reserves the right to update or modify this policy at any time, at its sole discretion, and the most current version will always be made available and clearly dated to reflect the latest changes.